Return / Cancellation Policy

Returns are accepted after consultation with the service department and only if the products are unused and their original packaging is undamaged. In case the product is used or the original packaging is damaged, no returns are accepted.Returns are accepted for (14) fourteen days from the delivery of the products as long as they meet the above specifications, without any charge as long as the company is responsible (in case of an error by our company, we will refund you the full amount of the order value and shipping costs). Refunds are made within 14 days of the return and receipt of the products by our company. In the event of an invoice being issued, the return must be made with a delivery note.

In case the return is not made within the period of 14 calendar days from the day of receipt or some return conditions are not met, our company has the right not to accept the products back and not to proceed with their replacement.

In the case of a change at the customer's request, the return must be made within 14 calendar days from the day of receipt and the return conditions must be met (eg the product must be unopened and in perfect condition). Return costs are covered by the customer.

The address to which the products will be returned is:

17 Magnisias & Konstantinoupoleos TK 12242 Aegaleo

RETURN PROCEDURE

Pack and send the package with the products with the partner courier company. Inside the shipping package you will have placed a note informing us of the problem that has arisen with the returned product, as well as the proof of purchase. As long as the refund terms apply, we will proceed with a relevant replacement or credit the corresponding amount to your bank account, Paypal or credit card if the original payment was made in this way. In case the package arrives and it turns out that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and shipping costs are the customer's responsibility.

In the physical store: call the service department to discuss and order the product replacement. You then bring the product to the store along with your proof of purchase and after a check is made to confirm that the return terms apply, the value of the products is refunded to the same payment method you used to complete the order. Shift hours are Monday-Friday 09:00-13:00 (excluding weekends).

In any case, you should first contact the service department. Changes to products that are part of an offer package are not accepted. The entire package must be replaced.

CANCELLATION POLICY

Cancellation of the order is allowed, provided that the products have not been shipped by the store.